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Shipping Policy

Orders typically ship within 24 hours of payment. We ship via UPS. Please allow 4-7 business days for delivery. 

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Sorry we do not ship internationally.

Return & Exchange Policy

Unfortunatly due to fraudalant cards in the TCG industry, we do not allow any returns. Any products that arrive damaged, please send an email to Pokeecllc@gmail.com. We also do not offer any returns or refunds on any orders that were wrongfully ordered. Please read product information before placing orders. 

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Cancellations can be requested prior to shipment but are subject to a 5% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. 

Privacy Policy

 

Updated: April 25, 2025

Privacy Policy for Poke-EC

Poke-EC values your privacy and is committed to protecting your personal information in accordance with applicable federal and state laws, including Wisconsin privacy and consumer protection laws. This Privacy Policy ("Policy") explains how we collect, use, and protect the personal information of visitors to our website and users of our services.
 

1. Policy Scope and Changes

This Policy applies solely to Poke-EC and governs all data collection and usage by us through Poke-EC.com. It does not apply to any third-party services, websites, or companies we do not own or control. We encourage you to review their privacy policies before providing personal data. We may revise this Policy from time to time. If we make material changes in how we use your information, we will notify you via email and/or through our website. You will be given an opportunity to opt out of any new uses that differ materially from those stated at the time your data was collected.
 

2. Information We Collect

You may choose whether to disclose personal information, but withholding certain data may prevent us from delivering some services. We may collect:

  • Personal Information Provided Voluntarily: Such as your name, email, billing/shipping address, and payment details.

  • Automatically Collected Information: Including browser type, IP address, access times, referring URLs, and cookies (in compliance with Wisconsin and federal standards).

  • Demographic Information: Non-personal data like age, gender, or interests (used in aggregate and anonymized).

  • Behavioral Data: From your interaction with our services, used to customize content and improve the user experience.

We do not knowingly collect information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA) and Wisconsin child protection laws.
 

3. Purpose and Legal Basis for Data Collection

We collect and use your data based on one or more of the following legal grounds:

  • With your consent (e.g., to send promotional emails)

  • To fulfill contractual obligations (e.g., product purchases)

  • To comply with legal obligations

  • To pursue our legitimate interests in operating and improving our business
     

4. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Policy, or as required by Wisconsin or federal law, tax regulations, or contractual obligations. Data retention periods consider:

  • Legal and regulatory requirements

  • Limitation periods for legal claims

  • Your consent and ongoing relationship with Poke-EC
     

5. Use and Sharing of Information

We use your data to:

  • Provide services and process transactions

  • Personalize your experience

  • Send you updates (with consent)

  • Improve our website and offerings

  • Conduct research and analysis (aggregated/anonymized)

We do not sell or rent personal information to third parties. Information may be shared only:

  • With service providers under strict confidentiality agreements

  • As required by law (e.g., subpoena, legal process)

  • To protect our rights, security, or property

  • With your explicit consent
     

6. Consumer Rights Under Wisconsin Law

As a Wisconsin resident, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion of your information

  • Withdraw consent to data processing

  • Request information on third parties with whom your data has been shared

To exercise these rights, contact us at pokeecllc@gmail.com. We may request identity verification before processing your request.
 

7. Opt-Out and Unsubscribe

You can opt out of receiving communications from us at any time by:

Third-party services you interact with may require separate opt-out requests.
 

8. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure servers and encryption (SSL/TLS)

  • Access controls for employees

  • Regular security audits
     

9. Social Media and Third-Party Features

Our site includes links and integrations with platforms such as Facebook and Instagram. These platforms are governed by their own privacy policies. We recommend reviewing them before sharing data.
 

10. Cross-Border Data Transfers

If you are located outside the United States, including in the European Union, you consent to the transfer of your data to the U.S. for processing in accordance with this Policy.
 

11. Children's Privacy

Poke-EC does not knowingly collect or store data from children under 13 without verified parental consent. If we discover such data has been collected, it will be deleted or we will seek proper consent.
 

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Email: pokeecllc@gmail.com
Mailing Address: [Insert Business Mailing Address Here]

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